Terms of service
Using Vayai: your account, credits and rights to results.
Effective October 4, 2026
1.Parties and company details
These terms are an agreement between the operator of the Vayai service (“Vayai”, “we”, “us”) and the person using the service (“you”). You accept them when you sign in for the first time or when you accept a new version. Operator details:
Operator details will be listed here before payments open.
2.What Vayai is
Vayai is an online service for creating images and video with artificial intelligence models. You pick a template, a model or a tool, upload photos and write a prompt; we send the job to an AI model and return the result. Vayai doesn’t run its own models: generation is performed by third-party AI model providers.
Results are made by a model, so they may not match what you expected: they can contain inaccuracies, distorted details, wrong text or an inaccurate depiction of your product. Check every result before you publish it. A result you simply don’t like isn’t a failed generation.
The available models, templates and prices may change. The credit price of each run is always shown before you start it.
3.Age
You must be at least 18 to use Vayai. By accepting these terms you confirm that you are. If we learn that an account belongs to someone younger, we’ll close it and refund any unused credits.
4.Account and sign-in
You sign in with a link or code sent to your email; there is no password. Anyone with access to your inbox can access your account, so keep your email secure and don’t share your account. One person, one account: we may close accounts created to get another trial pack or to collect referral rewards.
We may restrict or block an account that breaks these terms or the content rules, commits payment fraud or attacks the service. A third content rule violation blocks the account until a person reviews it. We’ll tell you why an account was blocked, and you can appeal through the support form — a person will review the decision.
You can delete your account at any time under My work → Profile. Your personal data is deleted; payment and credit records are kept in anonymised form for as long as accounting law requires. Unused credits are lost when the account is deleted, so request any refund under the refund policy first.
5.Credits and payment
Generations are paid for in credits, Vayai’s internal unit. Credits aren’t money: they can’t be withdrawn, transferred to another account or exchanged for cash, except as described in the refund policy. When you start a run, credits are put on hold; you’re charged for what you actually get — actual length for video, the number of images delivered for images. If a generation fails, the hold is released in full.
You get credits through a subscription (Start, Pro or Ultra, billed monthly or yearly), a one-off pack, or a trial pack that can be bought once per account. Prices and what’s included are on the pricing page; the final amount and currency are shown on the checkout page before you pay. Payments are processed by Lava.top, which receives your card details — Vayai never sees them.
Each batch of credits is valid for 90 days from when it’s added, and the oldest credits are spent first. A monthly subscription renews automatically every month until you cancel it. A yearly subscription is paid upfront; its credits are added in monthly instalments every 30 days, and each instalment is valid for 90 days. You can cancel at any time: the subscription stays active until the end of the paid period and you won’t be charged again.
Bonus credits — from promotions, referral rewards and the bonus a friend gets on their first purchase — follow the terms shown in the promotion or on the invite page and are also valid for 90 days. Inviting yourself, including from a second account, isn’t allowed. A referral reward is cancelled if the friend’s purchase is refunded.
6.Rights to results
We claim no ownership of your results. To the extent any rights in a result exist, they belong to you. You may use results for personal and commercial purposes — product listings, ads, social media — as long as doing so doesn’t break the law, the content rules or anyone else’s rights.
We don’t guarantee that a result is protected by copyright, unique, or unlike someone else’s work: a model may produce a similar result for another user. It’s up to you to check that a result doesn’t infringe trademarks, likeness or other works before you publish it.
Results are stored for 30 days, or 90 days on the Pro and Ultra plans, and then permanently deleted, so download the files you need. Your results aren’t shown to other people unless you choose one as the cover of a public template.
7.Your uploads
By uploading photos and entering text you confirm that you’re entitled to: the products and photos are yours or you have the rights holder’s permission, and anyone pictured has agreed to this use of their image.
You allow Vayai to store and process your uploads and prompts to complete your jobs, including sending them to third-party AI model providers while a job runs. We don’t sell your material or use it to train models. Uploads are checked automatically: explicit photos are rejected and deleted, and photos of people are accepted only by tools that don’t change a person’s appearance.
8.Content rules
What you can’t create or upload is set out in the content rules, which form part of these terms. In short: no face swaps or deepfakes of real people, no cloning other people’s voices, no explicit content, nothing that breaks the law or someone else’s rights.
Prompts are checked before any credits are charged, uploads are checked automatically, and results also go through the model provider’s moderation. Each moderation rejection counts as a violation for whoever wrote the prompt; a third violation blocks the account until a person reviews it.
9.Liability and disputes
Vayai is provided “as is”. We work to keep it running, but we can’t promise uninterrupted service: generation is performed by third-party providers whose outages and limits are outside our control, and we may pause new jobs for maintenance. If a generation fails, your credits are returned in full.
To the extent the law allows, we aren’t liable for lost profits, indirect or consequential losses, or how you use your results, and our total liability is limited to the amount you paid Vayai in the 12 months before the event. These limits don’t apply where the law doesn’t allow them, including to your statutory consumer rights and to harm caused intentionally or through gross negligence.
If something goes wrong, contact us first using the details at the end of these terms; we’ll reply within 10 days. If we can’t resolve it, disputes are governed by the law of the operator’s country of registration. If you’re a consumer, you keep the protection of the mandatory laws of the country where you live and may bring a claim in your local courts.
10.Community templates
Users can publish their own templates in the gallery under the template creator terms. Creators are responsible for their templates and covers, and a person reviews every version before it goes live.
When you buy a run of a template, you see its fields, price and result, but not the creator’s prompt. You’re responsible for what you enter and upload, and the result is yours like any other result. If a template breaks the rules, let us know.
11.Changes to these terms
We may update these terms, for example when we add features or plans or when the law changes. The new version is published on this page with its date. If a change is to your disadvantage, we’ll announce it at least 7 days before it takes effect, unless the change is required by law or needed for security.
The next time you sign in, you’ll be asked to accept the new version. If you don’t agree, you can stop using Vayai and delete your account, and request a refund for unused credits under the refund policy.
12.Contacts
Questions, complaints and notices about these terms go to the contacts below. They are also our single point of contact for users and public authorities. You can write in English or Russian.
- Contact form: the support page